Frequently Asked Questions

The Online Store

How does it work?

Do you have samples?

Can I pick up my online order at the showroom?

How is it organized?

Why do I need to order in full box quantities?

I want basic 3x6 subway tile. Which collection is that?

Do you sell cement tiles?

Placing An Order

Will you help me calculate quantities?

I know the square footage of mosaic I need, but seattletiledirect.com sells by the piece. How do I know how much to order?

How do I receive my tile?

What lead times can I expect?

Do you sell to anyone outside Washington state?

Can I expedite my order?

Do you take returns?

Order Status

How do I know if my order has been placed?

Can I track my order?

How do I change quantities or cancel an item on my order?

Problem With an Order

I received damaged or incorrect tiles.

There are products missing from my order.

The product I received does not look like the photos and my sample/I’m unhappy with the range of colors in my tile.

Pricing and Billing

I have a question on my charges.

When will my credit card be charged?

Tile, Grout, and Care Questions

Do you sell grout and other installation supplies?

Can I install tile over old tile?

How do I care for natural stone?

The Showroom

Where is your showroom location, and can I visit?

Will you come install my tile?

We're looking to replace tile we purchased from Seattle Tile years ago. Can you find the same one?