All "field tile" from seattletiledirect.com is sold in full-carton containers to ensure proper packaging and to cut down on breakage during handling. It reduces wait time when picking up directly at our vendor warehouses and decreases the chance of error when pulling the appropriate quantity. It is not possible to divide full boxes, and no returns will be accepted of overage resulting from required full box purchases.

We do not provide this service, and we recommend having your installer calculate quantities if possible. This is because they have been in the physical space to take measurements and have allowed their desired amount of overage in final calculations. Read this blog post for basic instructions on quantity calculation. Part of being able to offer better prices online is cutting down on the staff hours required to assist in each phase of the design and ordering process.

Not all sheets are equal to 1 square foot. Divide desired number of square feet by square foot coverage of a sheet to get your number of pieces. Please consult your installer for final quantities.

Read this blog post for basic quantity calculation instructions.

Most tiles are available as samples from our vendors' showrooms in Georgetown and south Seattle. See this blog post for more information. We're happy to help you locate a sample, just ask.

Will call- You will pick up directly at one of our Seattle area vendor warehouse locations. Once you place your order we will follow up with location(s) and will call information. Please note that if your order more than one item you may have to visit more than one location for pickup.

Not currently, though we may make case by case exceptions. Your order will only be processed on the website if you provide a valid Washington state address. Contact us with further inquiries.

Once your order is placed allow 1-2 business days processing time, then the provided estimated lead time. Estimates are listed under the "Stock" tab on each product page. Standard lead times can vary and we do not know where the item comes from until we check stock with the vendor. We recommend this step before ordering if you need your material faster than 2-3 weeks.

• Items stocked in town- 1-2 days
  
• Items coming from out of town- 1-3 weeks

We do not offer any options for receiving your tile faster than the standard lead times. Please request a stock check before ordering if you are in need of tile faster than 2-3 weeks.

Read this page for all return information. If you have leftover full boxes of field tile in their original packaging or in-tact mosaic sheets/trim pieces, our vendors may allow you to make a return to their warehouse (no direct shipments will be accepted). Be sure you have some extra stored just in case you need to make a repair in the future, then let us know how much you'd like to return. Each of our vendors has different rules for returns, but usually it's within 30 days of pickup with a minimum dollar amount and a 20-30% restocking fee. Seattle Tile Direct itself does not charge any processing fees.

Once you place your order, you will receive a confirmation email that shows our system has received your payment. There is a 1-2 business day processing time, then you will be contacted regarding lead times and pickup information. We will communicate primarily through email, so keep an eye out and check your junk folders just in case.

We do not have an order-tracking function as there may be multiple items on an order coming through various methods. You will be contacted as we receive updates from our vendor regarding timing changes, but we will not send you updates if it is scheduled to arrive within the originally-estimated window. Feel free to contact us if you believe any item on your order has not arrived or become available for pickup within the agreed-upon time frame.

Please note that once an item has begun processing or has shipped, the order is no longer editable. Contact us as soon as you realize changes are necessary, and we will determine if it is possible.

Our vendors are good about checking, wrapping, and carefully packaging these fragile goods, but there does come the occasion that the incorrect color or size is received or that tiles break in handling. If you are picking up your material at a vendor, do not accept materials you feel are incorrect or broken. It is always the customer's responsibility to check over materials for accuracy, as no one from seattletiledirect.com will be present to help you look over your order. Contact us within 2 days to resolve any claims.

What we need to make a claim to our vendors-

1. Your order number and name of damaged or incorrect item.
   
2. If damaged, amount of damaged material and photos of the damage.
   
3. If incorrect, what you received instead. Pictures are helpful.
   
4. Any other relevant information.

Often, what seems like a destroyed piece can be used for cuts. In the case of mosaic sheets, pieces can be removed from said sheet and used to fill in spaces or cut to finish edges. Large tiles broken in big chunks can similarly be further cut down and used to complete installations.

If you ordered multiple different products, the materials will be coming from different places (sometimes even if all your items are from the same collection). Each one will have a different lead time depending on its origin location, so please ensure you have waited the allotted estimated time before contacting us about a missing product.

Variations in color, shade, and markings are inherent in clay, stone and glass products. Due to variations in digital displays, the tile appearance (including color, texture, and size) shown on this website may vary computer to computer and from screen to reality. Photos are for representational purposes only. In addition, tiles are manufactured in batches called "lots". These lots may vary slightly in color/size/texture, etc. We highly encourage a combination of seeing sample swatches, looking at installed photos, and asking for the best available representation of variation you may receive so you aren’t surprised when the tile arrives.

To make a claim, first confirm that you received what you ordered. Most tile boxes will have a sticker identifying their contents. Once you are sure your online order matches what you received, contact us within 2 days with the following-

1. Photos that represent the discrepancy between what you received and what you believed you were receiving.
   
2. A photo or copy of the picking ticket received by the vendor upon pickup/delivery.
   

No claims of unacceptability may be made once the tile is installed.

Visit the “Account” link at seattletiledirect.com and click on the relevant order under “Order History”. We are happy to answer any other questions through the chat, Contact Us page, or via email- online@seattletiledirect.com.

Your credit card will be charged within 24 hours of your order being placed. The 1-2 business day processing time does not apply to credit card payments, as they are verified through the 3rd party secure payment system Authorize.net.