Frequently Asked Questions

The Showroom

Where is your showroom location, and can I visit?

Do you have samples?

Will you come install my tile?

We're looking to replace tile we purchased from Seattle Tile years ago. Can you find the same one?

The Online Store

How does it work?

How is it organized?

Why do I need to order in full box quantities?

I want basic 3x6 subway tile. Which collection is that?

Do you sell cement tiles?

Placing An Order

Will you help me calculate quantities?

I know the square footage of mosaic I need, but seattletiledirect.com sells by the piece. How do I know how much to order?

How do I receive my tile?

What lead times can I expect?

Do you sell to anyone outside Washington state?

Can I expedite my order?

Do you take returns?

Order Status

How do I know if my order has been placed?

Can I track my order?

How do I change quantities or cancel an item on my order?

Problem With an Order

I received damaged or incorrect tiles.

There are products missing from my order.

The product I received does not look like the photos and my sample/I’m unhappy with the range of colors in my tile.

Pricing and Billing

I have a question on my charges.

When will my credit card be charged?

Tile, Grout, and Care Questions

Do you sell grout and other installation supplies?

Can I install tile over old tile?

How do I care for natural stone?