Terms and Conditions

seattletiledirect.com, is a division of Seattle Tile Company, Inc., a Washington corporation.

Thank you for visiting seattletiledirect.com. Your use of seattletiledirect.com and your purchases from seattletiledirect.com are subject to these Terms and Conditions. seattletiledirect.com may change these Terms and Conditions at any time. Your use of seattletiledirect.com confirms your acceptance of the then current version of these Terms and Conditions. If you do not agree to these Terms and Conditions, please leave seattletiledirect.com.

Intellectual Property

All content and photographs on seattletiledirect.com are the property of seattletiledirect.com or its licensors and are protected by U.S. intellectual property laws. The content and photographs are made available to you so you can shop and purchase tile from seattletiledirect.com; all other uses are prohibited. seattletiledirect.com may display trademarks, logos, or trade names of seattletiledirect.com or third parties (“Trademarks”). Your use of seattletiledirect.com does not grant you a license to use these Trademarks for any reason other than to shop and purchase tile from seattletiledirect.com.

If you are a commercial user of seattletiledirect.com (i.e. tile designer or contractor), your homeowner/customer is not a party to these Terms and Conditions and has no rights under these Terms and Conditions.

No Endorsement

The display of any third party Trademarks or any links to third-party websites is not an endorsement or recommendation by seattletiledirect.com.


If you make a purchase from seattletiledirect.com, you will required to pay by credit card. You and the individual using seattletiledirect.com on your behalf, represent and warrant that the credit card information provided is complete and accurate and that you have the lawful authority to provide this credit card information to seattletiledirect.com’s credit card processor.

Refund Policy

seattletiledirect.com does not accept returns, since everything is custom ordered specifically for you. All sales are final. Any exceptions are on a case by case basis and subject to the discretion of the distributor and not seattletiledirect.com.

Material Disclaimer

Variations in color, shade, and markings are inherent in clay, stone and glass products. Any question of acceptability of the product must be resolved BEFORE installation. seattletiledirect.com is not responsible for determining the appropriate usage of the material purchased. You are responsible to inspect material upon pick up. Do not accept material you believe to be incorrect and/or damaged. Any damage or incorrect material should be reported to seattletiledirect.com within 2 days. It is your responsibility to determine the quantity and types of tile to order. seattletiledirect.com will not accept overages or be responsible for shortages.

Shade Variation

Due to variations in digital displays, the tile appearance (including color, texture, and size) shown on this website may vary computer to computer and from screen to reality. Photos are for representational purposes only. In addition, tiles are manufactured in batches called "lots". These lots may vary slightly in color/size/texture, etc. The same lot may not be available when placing add-on orders. We encourage you to see samples from a current lot before purchasing.

Before installation has begun, seattletiledirect.com suggests that your tile setter lay out pieces from multiple boxes, arrange to achieve desired effect, and receive written approval from the homeowner/customer. This is especially important for natural stones and natural stone looks.

Full Boxes

All "field tile" from seattletiledirect.com is sold in full-carton containers. This is to ensure proper packaging and to cut down on breakage during handling. It reduces wait time when picking up directly at our vendor warehouses and decreases the chance of error when pulling the appropriate quantity. It is not possible to divide full boxes, and no returns will be accepted of overage resulting from required full box purchases. The rest of the products on seattletiledirect.com are by the piece. This means that most mosaics are sold by the single sheet, but not all sheets are equal to 1 square foot. Divide desired number of square feet by coverage of a sheet to get your number of pieces. Please consult your installer for final quantities. seattletiledirect.com does not provide quantity calculation services.

Processing Times

seattletiledirect.com will process orders, follow up on stock check requests, and respond to our customer's questions Monday-Friday 9AM-5PM PST in the order received. Allow at least 2 business days for us to get back to you about any inquiry made.

Once an order is placed, allow 2-3 business days for our vendors to receive, process, and respond regarding shipping times and/or pickup etas. Read more below.

Pickups and Lead Times

seattletiledirect.com will arrange for direct pickup of materials at a Seattle area vendor. The items may be transferred in from out of town. It is always your responsibility to check over materials for accuracy, but pay special attention to the color, the quantity, even the size, as our vendors have busy warehouses and details can be overlooked. If you can catch a mistake in-warehouse, that saves you and our vendors a lot of time. No one from seattletiledirect.com will be present to help inspect your order.

No expedited orders are available through seattletiledirect.com. If you need your order faster than 3 weeks, contact us first to request a stock check.

Our vendors provide an estimated lead time which will be shared with the customer on request, but this is never a guaranteed time frame. Delays in transit occur frequently that are not within control.

Handmade Disclaimer

seattletiledirect.com sells products made to look and perform like handmade tiles. The characteristics of handmade tile may include more irregular edges, watery glazes, crackle finish, and variation in color from tile to tile. These are intentional and are considered qualities of the handmade look. As is true with all manufactured products, they are produced in batches called "lots" and may not be the same from one order to the next. Take care to order enough material as a second batch may not match the first.

Natural Stone Disclaimer

Natural stones include marble, travertine, slate, limestone, etc., and have been used in construction and decor since the beginning of humanity. They are prized for their organic veins, marks, texture, sheen, etc. Because they are mined directly from the earth, be aware that the products you receive will not be exactly the same from piece to piece. Each material will have different degrees of this variation. Some will be so minute that you cannot see it and others can be so drastic that they may not even look like the same material. These materials are porous to varying degrees, and while some are highly resistant to staining and scratching they are all subject to both. Sealing and cleaning with the proper materials are necessary to maintaining the integrity of natural stone.


seattletiledirect.com makes no guarantee or warranty, express or implied, as to the currency, accuracy, or quality of information published and/or archived on seattletiledirect.comseattletiledirect.com makes no express or implied warranties and disclaims all express and implied; there are no warranties which extend beyond the description in these terms and conditions; seattletiledirect.com disclaims the implied warranty of merchant ability and the implied warranty of fitness for a particular purpose.

In no event shall seattletiledirect.com, its agents, or employees be liable to any party for any special, direct, indirect, incidental, or consequential damages for any use of seattletiledirect.com, or any other linked web site, including, without limitation, any lost profits, business interruption, loss of programs, or other data on your computer system, information handling system or otherwise, even if seattletiledirect.com has been advised of the possibility of such damages. seattletiledirect.com assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer system, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing seattletiledirect.com or your downloading of any content and information from seattletiledirect.com.

Manufacture Warranties

Certain seattletiledirect.com tile manufactures may make manufacture warranties to you or your homeowner/customer. These will be provided to upon delivery of your order. seattletiledirect.com is not a party to these warranties. You and your homeowner/customer is responsible for completing any documents necessary to obtain these warranties.


By using seattletiledirect.com, you agree to indemnify and hold seattletiledirect.com, its officers, directors, employees, representatives, members, shareholders, successors, and assigns harmless from and against any loss, damage, or expense (including reasonable attorney fees and legal expenses) incurred in connection with any third-party claim, demand, or action arising from or in connection with your breach of these Terms and Conditions.

Governing Law/Disputes/Limitation of Liability

These Terms and Conditions and your relationship with seattletiledirect.com are governed by the laws of the state of Washington without regard for its conflict of law principles. Any and all disputes arising out of your use of seattletiledirect.com shall be resolved by filing a lawsuit exclusively in the King County Superior Court, and you agree to the exclusive appointment and jurisdiction of the King County Superior Court. You also agree that a printed copy of these Terms and Conditions will be admissible in this proceeding.

In any dispute between you and seattletiledirect.com, you agree that the maximum liability of a party shall not exceed the amount you paid seattletiledirect.com for the transaction that gave rise to the dispute. This limitation of liability does not apply to your indemnification obligations.

If you do not agree to these Terms and Conditions, do not use seattletiledirect.com.